Use CasesAI applications

AI Assistants & Agents

Answer questions, gather context, and carry out approved tasks with clear boundaries.

Illustrative scenario

Help customers get answers and move work forward.

An example of a possible engagement. The workflow and measures do not represent achieved client results.

The business problem

A team repeatedly answers the same questions about its services. Customers wait for basic information, while more involved requests arrive without enough context.

The work in practice

From friction to a useful change.

Current friction

Ask a routine questionAvailability, preparation, or service details
Wait for a replyStaff repeat answers from memory
Repeat the contextA complex request changes hands

AI assistant / fictional service business

CustomerWhat should I have ready before a consultation?

AI assistantBring a short description of the work you need and any relevant photos. Our consultation guide explains what helps us prepare.Source: approved consultation guide

An uncertain answer or request for a person moves to staff with the conversation context.

Two levels of capability

Start with answers.
Add actions where useful.

A conversational assistant can answer questions from approved information. An agent can also choose and carry out permitted steps using connected tools, within agreed limits.

Illustrative agent workflow

Prepare a service request.

Ask for missing details.
Retrieve the relevant service information.
Prepare a request in the approved system.
Ask for confirmation before submission.

Staff retain approval over pricing exceptions, commitments, and other consequential actions.

People stay part of the process

Where judgment matters.

Staff approve source material, system access, and permitted actions. We test unreliable answers and attempts to redirect the system, set usage limits, and provide a handoff to a person. Changes or commitments outside the agreed scope require human approval. See the safeguards built into the work.

What we would establish and track

Answer accuracyTime to useful responseHandoff qualityCost per completed taskAction accuracy

Agree a baseline and success criteria before introducing the change.